Woolworths Internet Security & Childguard - FAQ

1. My Woolworths Internet Security license is active but the program informs me that the license has expired and I cannot perform updates. What do I have to do?

When you renew the Woolworths Internet Security services, a message may appear warning you that the license has expired, even though you have correctly completed the renewal process.

Why does the message appear?

This message appears because after renewing the services, the program must contact the Panda server at least once, in order to update the license information.

How to prevent the message from appearing

You can solve the problem by running an update from Platinum 2007. Follow the steps below:

1. Open Woolworths Internet Security. To do this, click on the Windows Start button, select Programs, Woolworths Internet Security and finally, click on Open Woolworths Internet Security.
2. Expand Updates and Subcriptions.
3. Click on Update now.
4. The update wizard screen will be displayed. Click on Next.
5. At that moment, Woolworths Internet Security will begin to update.

When this process is completed, the message warning you that the license had expired will no longer be displayed.

Likewise, from then on, the program will be automatically updated whenever you connect to the Internet, not needing to carry out the steps above.

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2. What steps must I follow in order to renew the services included in Woolworths Internet Security?

In order to continue benefiting from the services provided by Woolworths Software, you must renew your Woolworths Internet Security.

After you have done this, you will be able to continue updating your antivirus in order to ensure that you are protected against the new viruses that appear every day.

Below are the steps that you need to follow in order to renew the services:

1. Access the online store.
2. Select the country and click on Renewals.

   Access the renewals area now.

3. Once you have accessed the renewals area, fill in the E-mail address and Client number fields and click on Next.

   The client number must be entered exactly as it appeared in the e-mail or letter you received after activating your services. If you have forgotten your number, access the User name/password reminder site.

   The e-mail address must be the one you provided when you registered the product.

4. When you click on Next, the registered products that can be renewed will be displayed. Click on the Renew corresponding to the product, if more than one is available.
5. The renewal options are displayed, including the option to purchase the new TruPrevent Technologies.
6. Select the option you want, read the License Agreement and click on Next.
7. In the next window you can modify the personal details you provided when you registered the product. You must also select the form of payment.
8. After selecting the form of payment, click on Send. A screen will be displayed in which you can confirm if your purchase details are correct.

   This process uses a series of security technologies to guarantee the confidentiality of your data.

   You can print this screen to keep as a receipt for the renewal process.

Within 48 hours Woolworths Software will send you an e-mail confirming your user name and password and the expiry date of the services you have just renewed.

When you receive this data, you user details will be re-activated, with the same client number, user name and password.

Additional information

For any additional information contact Woolworths Software.

Remember that your user name and password are essential for updating your antivirus. It is recommendable to enter your user name and password in Woolworths Internet Security again and click on Update for the renewal to come into effect.

For more information on how to configure Woolworths Internet Security to perform updates, click here.

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3. What services are included with Woolworths Internet Security?

Daily updates of the Virus Signature File and of the scan engine.

The update service keeps your computer protected against the new viruses that appear every day and releases a new, updated Virus Signature File every day of the year.

The updates also include access to new versions and technical improvements incorporated in Woolworths Internet Security. From the Downloads area of our website you can download the latest version of the program whenever you need to.

Technical support via e-mail.

You can send us your inquiries, 24 hours a day, 365 days a year, by following these steps:

1. Open Woolworths Internet Security by following these steps: Click on Start, select Programs, select Woolworths Internet Security and finally click on Open Woolworths Internet Security.
2. Click on Services.
3. Click on E-mail technical support.

Don't forget to include your client number and any data relevant to the inquiry.

24 h SOS Virus.

If you suspect that one of your files is infected by a new virus, 24h SOS Virus will help you to remove it.

Just send us the suspicious file by following these steps:

1. From the home screen in Woolworths Internet Security, click on Services.
2. Select Send suspicious files (SOS Virus).

Within 24 hours we will send you an effective solution

Additional information

Remember that you can access the services included in Panda Internet Security 2007 as soon you have registered. If you have not yet registered and want to do so now, click here.

In order to be able to access these services after your license has expired, you will have to renew it.

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4. How do I install Woolworths Internet Security again if I have reformatted the hard drive or changed my computer?

On certain occasions and due to errors, reformatting the hard disk, virus infections, operating system changes or updates or when you change your computer, you will have to reinstall Woolworths Internet Security.

While you have a valid license for the security solution, you can download and reinstall Woolworths Internet Security as many times as you want; without needing to buy it again and without needing to register the program again.

For instructions on how to download the latest version of Woolworths Internet Security from the Internet, click here.

For instructions on how to install Woolworths Internet Security using the file downloaded from the Internet, click here.

Additional information

In order to complete the process, you will need to configure Woolworths Internet Security to automatically carry out the updates.

For instructions on how to configure Woolworths Internet Security to update automatically, click here.

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5. Which Woolworths Internet Security files should be allowed to access the Internet?

The firewall incorporated in Woolworths Internet Security is configured so that the antivirus files can always correctly access the Internet.

If these settings are modified, preventing any of these files from accessing the Internet, the firewall may show the following message: Network connection attempt.

For this reason, you should never modify the antivirus files that connect to the Internet in the firewall settings. If you have already modified them, below is a list of files that should always be allowed to connect:

• Iface.exe
• Apvxdwin.exe
• Pavjobs.exe
• Webproxy.exe
• Upgrader.exe
• Inicio.exe
• Pavsrv.exe
• Avengine
• Avciman
• Pavprot
• PasSrv
• PsiMsvc
• PavKre
• PrevSrv
• PavScript
• WizSos

6. In order to manually add these files to the firewall settings, follow the steps below:

1. Run Woolworths Internet Security
2. Select Status.
3. Make sure that the firewall protection option is enabled, and click on the Settings button.
4. In the Access tab, click on the Settings button in section Programs with access to the network.
5. Click on the Add program button and select the path where the file to be added is stored.
6. Select Allow communication.
7. Click on the Close button and check that the file has been added to the list of programs with access to the Internet.

The files added to this list will have permanent access to the Internet, without displaying network connection attempt messages when they are run.

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6. How can I uninstall Woolworths Internet Security?

Before uninstalling Woolworths Internet Security, bear in mind that from then on you will no longer be protected against viruses and another types of Internet threats.

How to uninstall it

1. Click on the Windows Start button.
2. Select Programs.
3. Select Woolworths Internet Security.
4. Click on Uninstall.
5. When the uninstallation process is finished, you will be asked to restart the computer.

To automatically uninstall the program

Only if the process described above is not completed correctly, it is advisable to follow the steps below:

1. Download the file UNINST_v1012.exe (898 KB) by clicking here.
2. Save the file, to the Windows Desktop for example.

   This file should never be saved directly to the C:\ drive.

3. Double click on the file. An MS-DOS window opens.
4. Press Y to start the automatic uninstallation process.

   This process could take a few minutes.

5. When the process completes, the message NEED REBOOT appears on screen.
6. Restart the computer to complete the uninstallation process.

   NOTE: In Windows 2000/XP, the SMCLpav folder generated when running the file is automatically deleted when the uninstallation process completes. In Windows 9x, however, this folder must be deleted manually when the process is complete.

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7. How do I know if Woolworths Internet Security is correctly updated?

New viruses which threaten the security of your computer appear every day. This means that you not only need to have a good antivirus installed on your computer, but you should also keep it completely updated.

In order to find out if your antivirus is correctly updated, Woolworths Internet Security includes a new diagnosis tool which informs you of the update status at any time.

In order to check the update status, place the mouse pointer on the Woolworths icon in the system tray, next to the system clock and the date of the last update will be displayed.

You can also check the protection level of your computer online with the free tool Woolworths Antivirus Checker by clicking here.

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8. How can I download the latest Virus Signature File for Woolworths Internet Security?

Your antivirus should be updated every day, as new viruses are constantly appearing, which threaten the security of your computer.

The Virus Signature File should only be downloaded manually under special circumstances, such as when updating computers that don't have an Internet connection, etc. For your security and convenience, it is recommendable to configure Woolworths Internet Security to update automatically.By doing this, you won't have to download the full Virus Signature File every time you want to update it.

For more information on how to configure Woolworths Internet Security to carry out updates, click here.

Steps for downloading this file

1. Go to the Downloads area of the website.
2. Select Downloads for clients from the menu.

   Click here to go directly to this section.

3. In the Virus Signature File section, click on the date to start the download.
4. Enter your User Name and Password.

   If you have forgotten your details, access the User name/password reminder site.

5. Select the option Save this file to disk. You can download it to any directory you want.
6. Once the file has been downloaded, you will need to decompress it. The decompressed file is called PAV.SIG.

   NOTE: This file is compressed in zip format, therefore, in order to decompress the file, you need a utility designed to decompress these types of files, such as Winzip.

Steps for updating the program with the downloaded file

1. Open the Woolworths Internet Security program.
2. Click on the Update tab.
3. Select the Configure updates option.
4. Enable the checkbox Floppy disk, CD ROM or Local network.
5. In the Path text box, specify the location in which the PAV.SIG file has been decompressed and click on OK.
6. Finally, click on the Next button to launch the update wizard.

After completing these steps, the program will be updated with the previously downloaded Virus Signature File.

Additional information

Remember that for Woolworths Internet Security to update automatically, you must now configure the program following the steps indicated here.

If you want to know how to decompress a .zip file, click here.

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9. What should I do if I think that I could be affected by malware but Woolworths Internet Security doesn't indicate anything?

Malware is any program, document or message liable to have negative effects on IT systems.

If you think that your computer could be affected by malware, follow the steps below:

1. Check if the anti-spyware protection is enabled.

   For instructions on how to configure the anti-spyware protection in Woolworths Internet Security, click here.

2. Check if the anti-dialer protection is enabled.

   For instructions on how to configure the anti-dialer protection in Woolworths Internet Security, click here.

3. Check that Woolworths Internet Security is correctly updated.

   For instructions on how to check if the program is correctly updated, click here.

4. After checking if the antivirus is updated, enable the heuristic scan and carry out a full scan of the computer. If your antivirus detects malware during this process, follow the instructions displayed by the program in order to eliminate it.

   If your antivirus does not detect malware during the process but detects a file that could be infected, send the suspicious file or files to PandaLabs so that they can be analyzed.

   If you think that your computer could be affected by malware and don't know how to locate the files that you must send to PandaLabs, follow the steps below:

   1. Click on the My Computer icon to open it and click on Tools, then Folder options. Select the View tab and uncheck Hide extensions for known file types.
   2. Enable Show all files.
   3. Click on Apply and OK.
   4. Look for all files that could be infected, to do this:
      1. Go to the Windows System directory.

         By default, this directory is C:\WINNT\SYSTEM32 in computers with Windows 2000/NT; C:\WINDOWS\SYSTEM32 in computers with Windows 2003/Xp and C:\WINDOWS\SYSTEM in computers with Windows Me/98.

      2. Arrange the files by date.
      3. Find and take note of all the executable files (all files with an EXE, COM, PIF, BAT, SCR or DLL extension) created or modified over the last week.
   5. Go to the Registry and check if any key points to a suspicious file. To do this, follow the steps below:
      1. Click on Start, then Run and write REGEDIT. Click on OK.
      2. Click on the + symbol next to HKEY_LOCAL_MACHINE, then on the + next to the Software folder, then on the + next to Microsoft,then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
      3. Carry out the same steps with the HKEY_CURRENT_ USER key. Close HKEY_LOCAL_MACHINE. Click on the + symbol next to HKEY_CURRENT_ USER, then on the + next to Software, then on the + next to Microsoft, then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
   6. Check if there are any processes on your computer that do not correspond to any of the programs installed. To do this, follow the steps below:
      1. Close all the programs and hold down Ctrl+Alt+Del at the same time.

         If you use Windows 98/Me, a window containing the list of processes will open. Check if any of them do not correspond to any of the programs installed.

         If you use Windows 2000/XP/NT, a window containing several buttons will open. Click on Task Manager. A window containing three tabs will be displayed. Select the Processes tab and check if any of them do not correspond to any of the programs installed.

      2. If there is a suspicious process, look for the file or files corresponding to the process and note them down.

Send the suspicious files through the option in the antivirus program or attach them to an e-mail and send them to virus@pandasoftware.com. When sending these files, give as much detail as possible about what has happened, and specify your Client Number. After these files have been studied and analyzed, you will receive the results and the corresponding solution (if they have been identified as malware) or certification that the files are malware-free.

Additional information

For detailed information about a certain malware, go to Panda Software's Encyclopedia by clicking here.

You can also access information about spyware or other malware and how they work by clicking here.

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10. How do I download the latest version of Woolworths Internet Security?

The complete product should only be downloaded under special circumstances: download errors when buying via the Internet, hardware errors resulting in the loss of the product installed, etc.

Download steps

In order to download the latest version of Woolworths Internet Security, follow the steps below:

1. Enter the exclusive Downloads area for clients on the website. To do this, click on the Downloads tab and select Downloads for clients in the menu on the left.

   Click here to go directly to this section.

2. In Downloads for clients, click on Download Product.

   This step will take you to the download area where you will be prompted to enter your user name and password. This is the information provided by Woolworths Software when you registered the product.

   If you have not registered yet and would like to register now, click here.

   If you have forgotten your details, access the User name/password reminder site.

3. Enter your user name and password and click on Enter.
4. If you have several Woolworths security solutions, in the Products contracted zone, select the one that allows you to use this product.

   For more detailed information about the exclusive Downloads area for clients, click here.

5. A table is displayed with the downloads available for your security solution. Select Software, click on the Master folder, and download the file for your product and your operating system; P07NT.exe (for Windows XP/2000) or P079x.exe (for Windows 98/Millennium).

   NOTE: In order to check which operating system is installed, go to Start, Run then type winver and click OK. Then, a window showing the version of your operating system will be displayed.

6. Save the file to your hard disk. It is recommendable to create a folder in C: drive called WOOLWORTHS (for example) and download the file to this folder.
7. Once the download is complete, click on the Exit button.
8. Go to the folder in which you have saved the file. Double click on it and follow the instructions displayed in screen in order to complete the installation process.

   For more information about installation using the file downloaded form the website, click here.

   IMPORTANT: If an error occurs when downloading the file, it will be unusable, returning errors during installation. In this case, the download process must be repeated by following the steps described in this FAQ.

Check that the settings of Internet Explorer do not interfere with the download process. To do this:

1. Open the browser and go to Tools and select Internet Options.
2. In the Privacy tab, check that the level is set at Medium. If it isn't, click on the Default button.
3. Then click on Apply and OK to save the changes.

Additional information

For your security and convenience, configure Woolworths Internet Security to update automatically. This will ensure that both the program and the Signature File are updated automatically, without needing to download the full product.

For more detailed information on how to configure Woolworths Internet Security to update automatically, click here.

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11. I have purchased Woolworths Internet Security and I had problems downloading it. What do I have to do to download it again?

If you had problems downloading Woolworths Internet Security you should download it again.

The program should be downloaded from the Downloads for clients section of the Downloads area of Panda Software's website, which you can access directly by clicking here.

When you have accessed this section, go to New software versions and select Download product.

In order to download Woolworths Internet Security you will need the following user information:

1. The user name and password you received from Woolworths Software in an e-mail message confirming that these have been activated for Woolworths Internet Security.

   Until you receive this e-mail, your user name and password will not give you access to the Woolworths Internet Security downloads area.

2. The temporary user details provided when you purchased the product.

If you have not received the e-mail message confirming your definitive user details, you should use these temporary details.

For detailed information on how to download the program, click here.

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12. How do I install Woolworths Internet Security from the file downloaded from the Internet?

Installation steps

1. Before installing your antivirus, check your computer meets the minimum installation requirements.
2. It is also recommendable to uninstall any antivirus before starting the installation process, as two antiviruses installed on the same computer can cause conflicts.
3. Run the downloaded file:
   • P07NT.exe, if your operating system is Windows XP/2000
   • P079x.exe, if your operating system is Windows 98/Millennium.
4. Select the installation language and click on Next.
5. If Woolworths Internet Security was not already installed on the computer, a window welcoming you to the installation program will be displayed, click on Next.
   1. If the computer does not meet the minimum installation requirements, a window indicating which requirements are not fulfilled and a list of the necessary requirements that must be met in order to correctly install the program will be displayed. Click on Finish to stop the installation process.
   2. If Woolworths Internet Security finds incompatible software installed, a message indicating which software is incompatible will be displayed and the installation process will close. Uninstall the indicated programs and start the installation process again.
6. Next, the license agreement is displayed. Read it carefully and click on Yes to accept the terms and conditions.

   If you don't accept it, the installation process will finish.

7. In the next screen you will be offered the possibility of changing the program installation directory (by clicking on Browse...) and of performing a Typical installation (recommended for most users) or Customized installation (lets you configure all the options available). Select Typical Installation and click on OK.

   If you want to carry out a Customized installation, click here.

8. The computer memory will be scanned. Once the scan has finished, click on OK.
9. When the scan has finished, the files will be copied.
10. Next, you will be given the option of installing Web content filtering (this option will be enabled by default).
11. Click on Next if you want to install Web content filtering now or click on Don't install and then on Next, if you don't want to enable it now.
12. If you don't install Web content filtering, installation will continue. If you decide to enable it now, the installation wizard will start.
13. To install the program with all the protections enabled, you will have to restart the computer. Select the option Yes, I want to restart the computer now and click on Next.
14. After restarting, the computer will be protected with Woolworths Internet Security.

Minimum antivirus installation requirements

• Processor: Pentium 300 MHz
• RAM: 128 MB
• Hard disk: 160 MB
• Operating system: Windows 98/Windows Millennium/Windows 2000 Professional/Windows XP (32-bit edition).

  For Windows 2000 Professional and Windows XP you must have administrator rights.

• Browser: Internet Explorer 5.5 or later.

Firewall installation requirements

• It is not recommendable to have two firewall products installed on the same computer.

Additional information

After installing Woolworths Internet Security, the automatic protection (file, e-mail and firewall) and the new technologies will be automatically enabled.

In order to carry out updates, you have to register the product and configure them. For more information on how to configure the updates, click here.

If any errors occurred when downloading the file, it will be unusable, and a message like 'WinZip self extractor. The file is damaged' will be displayed when the file is run, and you will have to download it again.

Click here for more help about the download process.

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13. How can I install Woolworths Internet Security from a CD-ROM?

Installing Woolworths Internet Security is very simple, thanks to its installation program that will guide you through the process step by step.

How to install Woolworths Internet Security

1. Before installing the antivirus, check that your computer meets the minimum installation requirements.
2. It is advisable to close any programs that are open, especially e-mail programs like Microsoft Outlook, and uninstall any other antivirus product already installed on your computer before starting the installation process, as if there are two antivirus products installed on a computer, they can conflict with one another.
3. Insert the Woolworths Internet Security CD-ROM in the CD drive.
4. If the autorun option is enabled, the antivirus installation will run automatically.
5. If it is disabled and the installation process doesn't begin, click on Start, Programs and open Windows Explorer. Then select the CD-ROM drive and run the AUTORUN.EXE file.
6. An introductory screen will be shown. Press the Play arrow or click on the safe.
7. Select the antivirus installation language and click on Next.
8. Select Install Woolworths Internet Security.
9. If Woolworths Internet Security is not already installed on the computer, a window is displayed welcoming you to the installation program, click Next.
   • If the computer does not meet the minimum installation requirements, a window is displayed that indicates which requirements are not met and the necessary requirements for the correct installation of the program. Click on Finish to stop the installation process.
   • If Woolworths Internet Security finds incompatible software installed, a message informs you which software is incompatible and the installation process closes. Uninstall the specified programs and start the installation process again.
10. Next, the license agreement is displayed. Read it carefully and click on Yes, if you accept the terms of the license agreement. If you don't accept it, the installation will finish.
11. In the next screen you can change the program installation directory by clicking on Browse and carry out a Minimum Installation, minimizing use of system resources by not installing certain protection, a Typical installation (recommended for most users) or a Customized installation (lets you configure all the options available). Select Typical Installation and click on OK. Follow the instructions in the Wizard if you want to carry out Custom Installation.
12. A scan of the computer memory will start.
13. Once the scan has finished, click on OK and the files will be copied.
14. Next, you will be given the option to install Web content filtering (this option will be enabled by default).
15. Click on Next if you want to install Web content filtering now or click on Don't install it and then on Next if you don't want to enable it now.
16. If you don't install Web content filtering, installation will continue. If you decide to install it, the Web content filtering installation wizard will start.
17. Next, the Online Registration screen is displayed, giving you two options: Yes, I want to register now or No, I'll do it later.

    NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

18. If you haven't registered yet, it is advisable to select the first option in order to be able to use the services included in Woolworths Internet Security (when you select this option, your Internet browser will open at Woolworths Software's online registration page).
19. If you have already registered, you don't need to do so again: in this case, select the second option.
20. Finally, click on Next.
21. For the program to be installed with all the protections enabled, you will have to restart the computer. Select the option Yes, I want to restart my computer now and click on Next. In the case of the Minimum Installation, you will not be asked to restart the computer.
22. After restarting the computer, a window is displayed that informs you that the program is installed and protecting the computer. You can open the program by clicking on the link Open Woolworths Internet Security or close the wizard by clicking on Finish.

Minimum installation requirements

• Processor: Pentium 300 MHz.
• RAM: 128 MB
• Hard disk: 160 MB free space.
• Operating system: Windows 98/Windows Millennium/Windows 2000 Professional/Windows XP (32-bit edition).

  For Windows 2000 Professional and Windows XP you must have administrator rights.

Firewall installation requirements

• It is not recommendable to have two firewall products installed on the same computer.

Additional information

To carry out the updates, you must register the product and configure them. If you want information about how to configure the updates, click here.

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14. How do I configure the anti-dialer protection in Woolworths Internet Security?

Dialers try to disconnect the active phone connection (the one you use to connect to the Internet) and establish a connection to a premium-rate number.

This type of program could cause problems (significantly increasing your telephone bill). This is why it is very important to be protected against them by keeping the anti-dialer protection enabled all the time.

To enable this option, you must have a modem installed in your computer.

How to enable and/or configure the anti-dialer protection

1. Open Woolworths Internet Security. To do this, follow these steps:
   • Click on the Windows Start button.
   • Then select Programs.
   • Select Woolworths Internet Security.
   • Click on Open Woolworths Internet Security.
2. Click on Status in the Control panel.
3. In Security Protection, select Settings...
4. In Threats to detect and exclude, clic on Settings... and make sure the Dialers option is enabled.

Once you have finished defining these settings, your antivirus will protect you against dialers being installed on your computer.

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15. How do I enable the anti-spam protection in Woolworths Internet Security?

This protection automatically forwards all spam received to a specific folder in the user's mail client. This new feature is automatically included in the following mail clients:

• Outlook Express.
• MS Outlook.

Woolworths Internet Security automatically creates a folder called Spam in the mail program and forwards all messages detected as spam to this folder.

How to enable the anti-spam protection

1. Open Woolworths Internet Security. To do this, follow the steps below:
   • Click on the Windows Start button.
   • Select Programs.
   • Click on Woolworths Internet Security.
   • Select Open Woolworths Internet Security.
2. Click on Status in the Control panel.
3. Expand Unwanted content filters.
4. Click on Enable if the anti-spam protection is not enabled.
5. If it is already enabled, click on Settings... A new window will open in which you can configure the anti-spam protection.
6. In List of trusted senders, you can add a list of email addresses and/or domains which will not be scanned for spam. Click on Add after entering the desired domain or email address.
7. Click on OK to save the changes.

Additionally, the following actions can be taken with senders of messages classified as "Not Spam".

• Add automatically to the list of trusted senders
• Ask every time
• Never add them

Once these configuration steps have been followed, your antivirus will protect you against unsolicited email.

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16. How can I enable the firewall protection once Woolworths Internet Security has been installed?

To enable and configure the automatic firewall protection in Woolworths Internet Security once the program has been installed, follow the steps below:

1. Open Woolworths Internet Security. To do this, follow these steps:
   • Click on the Windows Start button.
   • Then select Programs.
   • Select Woolworths Internet Security.
   • Click on Open Woolworths Internet Security.
2. Click on Status in the Control panel.
3. Expand Security protection.
4. If the firewall protection is not installed, click on Install and the installation and set up wizard will open.
5. If your computer has only one connection to the network or only one dial-up connection to the Internet, indicate if it is connected to a computer network, by clicking on This computer is connected to a local network.
6. If your computer has more than one connection to the network or more than one dial-up connection to the Internet, you will be able to select those that must be used to share files and printers in the network.

   In this case, you will see the list of all the network connections and/or all the phone connections in your computer. Select the ones you want to use by checking the corresponding box (it is not advisable to check those that establish a direct connection to the Internet- MODEM, XDSL; etc-).

7. Click on Next without disabling the Do not ask when common programs access the network checkbox, if you don't want a warning message to be displayed when a program you normally use needs to connect to the Internet. This is the most recommendable option.
8. If you click on View the common programs in your computer, you can see the list of common programs. If you want, you can disable the ones you don't want to allow to access the Internet.
9. Now, you will be asked to restart Windows. Click on Finish to restart your computer, as the automatic firewall protection will only be enabled after the system has been restarted.

Once you have completed these steps, the firewall protection in Woolworths Internet Security will be enabled.

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17. How do I enable the protection against hacking tools in Woolworths Internet Security?

Hacking tools are programs used by hackers to attack or gain remote access to other computers.

Hacking tools can enter computers in different ways (email, Internet downloads, IRC channels, chats, etc.).

Once they are installed in the computer, they can be used by the hacker to:

• Gain remote access to other computers in order to steal the user's passwords, personal details, email, etc. In general, they try to access all the information on the hard disk.
• Launch DoS (denial of service) attacks on other computers.

This protection is enabled by default, so no additional steps need to be followed to detect these types of tools.

How to enable the hacking tool detector

1. Open Woolworths Internet Security. To do this, follow the steps below:
   • Click on the Windows Start button
   • Select Programs
   • Click on Woolworths Internet Security
   • Select Open Woolworths Internet Security
2. Click on Status in the Control panel.
3. Expand Security protection.
4. Select Settings...
5. Click on Settings... in Threats to detect and exclude.
6. Check that the Hacking tools and other possibly unwanted tools option is selected.
7. Click on OK to save the settings.

Once you have completed these steps, your antivirus will protect your computer against hacking tools.

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18. How can I configure the antivirus protection in Woolworths Internet Security?

The antivirus protection safeguards your computer against any kind of virus which tries to infect your PC.

Woolworths Internet Security protects against viruses getting into your PC or your e-mail program.

The automatic antivirus protection settings, installed by default, are the most suitable and should not be modified, since they balance performance of the antivirus and security.

If you have modified any of the default antivirus protection settings and want to restore them, follow these steps:

1. 1. Open Woolworths Internet Security. To do this, follow the steps below:
   • Click on the Windows Start button
   • Select Programs
   • Click on Woolworths Internet Security
   • Select Open Woolworths Internet Security
2. Click on Status in the Control panel. On the right, the different protections incorporated in Woolworths Internet Security will appear.
3. Expand Security protection.
4. Select the Enable protection against known threats checkbox.
5. Click on Settings... in the Scan files on disk option. A window containing the available configuration options will be displayed.
6. Click on Restore at the bottom of the window. Carry out the same steps if you want to restore the mail and instant messaging scan settings.
7. Click on OK in all of the windows so that the default antivirus protection settings are restored.

After completing these steps, the antivirus will provide maximum protection against viruses, without affecting the performance of your computer.

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19. How do I make Woolworths Internet Security update automatically?

Every day new viruses appear that threaten the security of your computer. As a result, you should not only install a good antivirus on your computer but also keep it constantly updated.

For Woolworths Internet Security to update automatically (without user intervention) when you surf the Internet, check your e-mail, download files, etc., follow the steps below.

How to configure the automatic updates

1. Check that the Internet Explorer settings do not interfere with the process. To do this:
   1. Open the browser, click on Tools and select Internet Options.
   2. Click on the Security tab and click on the Custom Level... button under Internet.
   3. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.
2. Open the program Woolworths Internet Security, following these steps:
   1. Click on Start.
   2. Select Programs.
   3. Choose Woolworths Internet Security.
   4. Select Open Woolworths Internet Security.
3. In the Status section, open the Updates and subscription option.
4. Click on Settings...
5. Make sure that the Enable automatic updates option is checked in the Automatic updates section.

   This option is automatically enabled by default. The option Notify me when updating automatically is also checked by default to inform you each time the program updates.

6. In the Password section, type the user name and password assigned by Woolworths Software when you registered your product. Be careful when typing this information because it is case sensitive.

   For more information about how to register, click here.

   NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

   If you have forgotten your details, access the User name/password reminder site.

7. In the Update location section, check that Internet is selected (it is the antivirus default option). By doing this, the update will be performed from Panda Software's website.
8. If you connect to the Internet through a proxy server, you need to check the option Access via a proxy server and follow the steps below to configure access:
   • Click on the Settings button to access the Proxy settings.
   • Type the IP address and port of your proxy server in the Address section. If you don't know this information, your network administrator will give it to you.
   • If your proxy server requires authentication, you need to enter the corresponding user name and password in the Password tab.

     These user name and password are not the ones provided by Woolworths Software to access the updates. If you don't know this information, your network administrator will give it to you.

   • Once the configuration is completed, click OK to return to the Update Settings tab.

   If you connect to the Internet using a modem, don't check this option and continue with the following step.

9. Click on OK to save the automatic updates settings.
10. Click on Next to immediately perform the update and, at the same time, check that the updates have been correctly configured.

Once these configuration steps have been completed, the antivirus will update automatically whenever an Internet connection is detected, without user intervention.

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20. How do I configure the anti-spyware protection in Woolworths Internet Security?

The anti-spyware protection safeguards the computer against programs that are installed without the user's permission, or by tricking the user into installing them and then run in the background, sending out confidential user data or displaying advertisements on the PC.

Woolworths Internet Security allows you to enable the protection against spyware in email and on disk (attempts to install spyware on the hard disk) or both at the same time.

How to enable and/or configure the anti-spyware protection

1. Open Woolworths Internet Security. To do this, follow these steps:
   • Click on the Windows Start button.
   • Then select Programs.
   • Select Woolworths Internet Security.
   • Click on Open Woolworths Internet Security 2007.
2. Click on Status in the Control panel.
3. Expand Security protection.
4. Click on Settings...
5. Go to Threats to detect and exclude and select Settings...
6. Check the Spyware checkbox is selected.

What's more, if you click on Advanced settings, you can make a backup copy of the Internet Explorer home page, search page, etc. By doing this, if the pages are modified by malware, you can restore the pages you have configured from this option. The options displayed in this section are as follows:

• Save settings: It saves the home and search pages currently stored in Internet Explorer.
• Restore settings: It restores the values stored during the last operation.
• Restore original: It restores the values stored during the installation of the product.
• Modify settings: It modifies the value of the selected address.

Once you have carried out these steps, your antivirus will protect you against spyware entering or being installed on your computer.

Additional information

For more information about spyware or other malware and how they work, click here.

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21. My Woolworths Internet Security does not update automatically, why?

When the automatic updates can't be carried out, it is usually because Woolworths Internet Security is not configured correctly.

How to check the settings of Woolworths Internet Security

1. Open Woolworths Internet Security. In order to do that, follow the steps below:
   • Click on the Windows Start button
   • Select Programs
   • Click on Woolworths Internet Security
   • Select Open Woolworths Internet Security
2. Expand Updates and subscription
3. Click on Settings...
4. Select the Enable automatic updates checkbox within the Automatic updates option.
5. Check that your user name and password are correct by clicking on Check data. Remember that you must enter them exactly as you received them from Woolworths Software, respecting any capital letters and without leaving blank spaces.

   For more information about how to register, click here.

   NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

   If you have forgotten your details, access the User name/password reminder site.

6. Check that the location from where you want the update to be carried out is correct. In order to do that, from Update location, select Internet, if you are updating using an Internet connection, or Floppy disk, CD ROM or local network, if you are updating using any of these means.
7. If you access the Internet via a proxy server in a computer network, select Proxy settings. Then, enable the Access via a proxy server checkbox and enter the corresponding Ip address and Port . If your computer or computers are not connected to a network, the Access via a proxy server checkbox must be disabled.
8. It is also possible that you are not connected to the Internet long enough for Woolworths Internet Security to be able to carry out the automatic update. To solve this, open a connection to the Internet manually and use the option Update.

Check that the Internet Explorer settings do not interfere with the process. To do this:

1. Open the browser, click on Tools and select Internet Options.
2. Click on the Security tab and click on the Custom Level... button under Internet.
3. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.

Additional Information

For more detailed information about how to configure Woolworths Internet Security to update automatically, click here.

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22. I have detected problems when accessing the local network after installing Woolworths Internet Security. How can I solve it?

After installing Woolworths Internet Security, depending on the settings and characteristics defined by the user on the computer , access to the network and the Internet can be lost.

In order to re-establish access to the network and the Internet, all you need to do is install the latest available version of Woolworths Internet Security.

First of all, uninstall Woolworths Internet Security to recover the connection in your computer. For instructions on how to uninstall the program, click here.

Once the computer is restarted, check that you can access the network and the Internet again.

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23. Windows Update specifies that my operating system is up-to-date but Woolworths Internet Security detects vulnerabilities. What should I do?

When carrying out an on-demand scan for vulnerabilities, from Scan, Detect vulnerabilities or after the Virus Signature File has been updated (during the memory scan), Platinum Internet Security 2005 and Woolworths Internet Security can sometimes detect the vulnerabilities MS04-011 and MS05-041 in computers running Windows 2000 with Service Pack 4 installed.

Then, when the operating system is updated (Windows Update), a critical update pending installation is not detected. This happens because Microsoft has not included the patches for the MS04-011 and MS05-041 vulnerabilities in Windows Update.

In order to resolve this conflict, access the corresponding Microsoft security bulletins from the link for the vulnerability you need to fix, download the update and then install it.

• To resolve the MS04-011 vulnerability, click here.
• To resolve the MS05-041 vulnerability, click here.

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