Woolworths Back It Up - FAQ

1. After I have installed Woolworths Back It Up a window pops up and asks me for password?

The first time you start Woolworths Back It Up a password window appears. In this window you can type in a password you would like Woolworths Back It Up to use for encryption of your backed up files. You can choose what password to use. Caution! If you encrypt your backup files, you should choose a password that is easy to remember. Woolworths Back It Up uses an AES256 (256-bit) or a 3 DES (168-bit) encryption, so if you forget your password, it will not be possible to restore your backup.

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2. Where do I insert the serial code?

During installation you will come to the screen "User Information" containing a text field "Serial Number" with the text "Trial" filled in; you delete the word "Trial" and write in your serial number. Please remember that you have to type in your serial number with a hyphen between every 5th character, for example: 1A1A1-2B2B2-3C3C3-4D4D4.

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3. How do I restore my files?

All items you have backed up are listed in the restore list, under the "Restore" tab. To browse a folder in the restore list; double click or right click on the folder you want to browse and a new window will appear where the containing sub items are listed.

You can restore an item inside the browsed folder without restoring the entire folder. To restore an item (file or folder) inside the browsed folder, click the right mouse button and a new window will appear with the question "Do you want to restore this item". Press the "Yes" button to restore this item; the item will then be restored in the original location on your hard drive. You can also use drag & drop to restore the item to a different location.

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4. Where do I store my backup? / What storage media can I use to store my backup to?

There are several storage media you can use to store your backup to; You can take backup to:

1. Internal and external storage drive (e.g. an external HDD or a USB pen drive)
2. CD / DVD
3. Network area

Common mistake when backing up to CD / DVD

A common mistake users do when trying to backup to CD / DVD is using a CD / DVD disc which the CD / DVD burner does not support. Always check what CD/DVD disc your CD / DVD burner supports. Here is what you should check:

• Check if your CD burner supports CD-RW (a rewriteable), if not you should only use CD-R (writeable) disc.
• DVD has two different formats, DVD-R and DVD+R
• If you have DVD burner you should check what format your DVD burner supports DVD-R or DVD-RW or DVD +R or DVD + RW.

Many of the new DVD burners support all formats.

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5. What is incremental backup?

Woolworths Back It Up makes incremental backups of folders and files that you have added to the backup list. During the initial backup, all folders and files are backed up. The next time you backup, only new or changed folders and files are backed up. It is important to remember that the modified files will replace the older version of the files that have already been backed up.

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6. How can I take backups of Outlook items?

To backup your email, contacts or other Outlook items, double click on "Outlook folders" in the backup list with your left mouse button. A new window will appear listing your Outlook items. Check the boxes of the items you want to include in your backup and press the button. Press the button to start the backup.

Caution! Woolworths Back It Up does not backup or restore email account settings, i.e. the address of your email account or the settings you have selected. It is a good idea to create a text file containing your email account settings so when you backup you also backup the text file containing your email account settings. This way you can restore the text with your email account settings if should you loose it.

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7. How do I restore Outlook items?

To restore email, contacts or other Outlook items, double click on "Outlook folders" in the restore list with your left mouse button. A new window will appear listing the items you have backed up. Check the boxes of the items you want to restore and press the button. Press the "Start restore" button to start the restore process.

Caution!
If you are restoring to a PC where Outlook has newly been installed, you must set up an email account before starting the restore process. Woolworths Back It Up does not restore email account settings, i.e. the address of your email account or the settings you have selected (see above how to store your email address using notes).

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8. Does Woolworths Back It Up support Outlook 97?

Woolworths Back It Up only makes backups of the entire Outlook 97 (.pst) file and does not support the backing up of individual Outlook 97 items. Woolworths Back It Up backs up the entire Outlook 97 (.pst) file. This means that when you restore the file you will loose all emails dated between the backup date and the restore date. Therefore, please remember to back up Outlook frequently enough to prevent loosing valuable emails.

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9. How do I restore my backup to another computer?

If you don't have Woolworths Back It Up available you can download Woolworths Back It Up from our website www.Woolworths Back It Up.no.

Woolworths Back It Up on the computer you want to restore you files to. You must insert the same serial code which you used on the computer you backed up from.

If you used encryption password during backup you must use the same password to decrypt your backup. When you have started Woolworths Back It Up you must select your backup area (the area you stored your backup) in Settings --> Path settings. If you stored your backup on a drive you select "To drive" and the letter for the drive where you stored your backup. If you stored your backup on CD's or DVD's you must select the drive of your CD /DVD player and insert your CD or DVD. If you stored your backup on a network area you should select "To Network" and browse or write the address to your network area. Remember that you have to select the folder containing the "Woolworths Back It Up.storage.xxx[serial]" folder.

When you have selected your backup area you click on the Restore tab and your backup items listed. You then check the items you want to restore and press "Start restore" button. Your files will be restored as the folder structure you had when you backed them up. If you want to restore to a different location you can use drag & drop, drag folder / files from restore list and drop then in the folder you want to restore to.

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